Frequently Asked Questions

  • We recommend an eye test every 1–2 years. We'll tailor make it from there depending on your individual needs and eye health. Children should have an eye test before starting school, and regularly throughout.

  • A 2020 Optical eye examination usually takes 30 -45 minutes and is comprehensive.... including retinal and anterior imaging. Macular and glaucoma screening is included. So to be safe, allow for one hour of your time..... your eyes are worth it.

  • Yes indeedy, and its very easy. Book online [HERE] or call us directly (07) 3483 2020. We do our best to accommodate urgent appointments.

  • Be Real! Of course not. Medicare will however, give you a rebate and we make it easy for you to claim "Pro eo quod accipis, pendis" "You pay for what you get"

  • You can't. Because we don't 'bulk bill', because we all need to make a living. Medicare will however give you a rebate for your eye test, and we make it easy for you to claim "Pro eo quod accipis, pendis" "You pay for what you get"

  • Medicare helps pay towards Services i.e. Eye Testing....... but not Products i. e. Eyewear. that's what Private Health Insurance is for.

  • Yes indeed. Private Health Insurance will provide you with a rebate (which you have already paid for in your premium) towards Eyewear and Contact Lenses We process quotes and claims instantly via HICAPS in-store.

  • HICAPS lets you swipe your health fund card in-store and receive your rebate immediately — no paperwork, no waiting. Yes, we offer HICAPS at 2020 Optical.

  • Thank you for asking. Such an important thing to get right. Because we're all unique there's no simple answer to this question. That's where the 2020 Team come into their own. We're real people, like you, not AI Bots. Come in and let us show you how we roll. We're passionate about getting it right...... If you look good.... we look good.

  • Yes, of course! We're happy to use your existing frame and upgrade with Zeiss quality lens (including vintage and custom made eyewear) Bring them to us and our team to assess suitability. See our Retro-Fitting page for full details.

  • Yes indeed. We stock Alcon Daily Totals One and B&L Ultra One Day . We supply all leading Daily and Monthly lenses and for Astigmatism and multifocals.... We have over 30 years of experience.

  • Yes - if you have a valid prescription for contact lenses (within 1-2 years) we are happy to process your re-supply directly or through our website.

  • Yes. We're professionals in all matters of eyewear. We're happy to give you a quote on the best way forward. Sometimes we can help you 'while you wait' or provide 'same day service'.... the sooner we see you, the sooner we can help you 2020 Optical have a dedicated laboratory and workshop onsite, to provide superior service to our clients.

  • We're professionals in all matters of eyewear. We're happy to give you a quote on the best way forward. Sometimes we can help you 'while you wait' or provide 'same day service'.... the sooner we see you, the sooner we can help you. 2020 Optical have a dedicated laboratory and workshop onsite, to provide superior service to our clients.

  • How long is a piece of string (in need of repair)? Firstly, we need to assess what is required. So the sooner you visit or contact us, the better. We'll promptly get back to you with a quote... this is what we do as experienced professionals.

  • Book online through our website [HERE], call us directly at (07) 3483 2020, or visit us in store. We offer appointments Monday to Saturday — check our website for current hours.

  • The Brisbane Arcade, Ground Floor, 160 Queen Street, Brisbane, QLD, 4000. There is public parking at the King George Square carpark at Adelaide Street. We are also accessible by public transport as our store is centrally located near King George Square bus station, Queen Street Bus station & Central Train Station. Consult Translink Route Planner to plan your journey via public transport.

  • We sure do. What better way to show a loved one that you care for them. So much much better than giving them cash, or worse still, giving them something they don't need. Gift vouchers are available in store, or phone us to arrange.

  • You bet — you can book your appointment and reorder contact lenses online. For eyewear we recommend an in-store visit to ensure the perfect fit and prescription accuracy.